TRANSPORTATION SERVICES

Get Where You
Need to Go.

Project NOW provides safe, affordable transportation connecting rural Rock Island County residents with the places they need to go—from medical appointments and grocery shopping to work, social services and community activities.

Schedule My Ride

Questions?

Not sure which program you need?
We’ll help you find the right place to start.

Transportation That Keeps You Connected

Whether you’re heading to an appointment, work, the grocery store, or somewhere you want to be, Project NOW provides safe, affordable transportation for rural Rock Island County residents.

Appointments

Medical, therapy and healthcare appointments.

Shopping

Grocery shopping and other essential trips (4 bag limit).

Work & Volunteer

Get to scheduled work or volunteer shifts.

Social Services

Appointments with community agencies and providers.

Social Visits

Stay connected with family and friends.

Activities

Get to scheduled activities and community events.

BEFORE YOU SCHEDULE

A Few Things to Know Before You Ride

Planning ahead helps us provide reliable transportation. Review these important details before scheduling your ride.

Your trip must begin or end in rural Rock Island County. Transportation outside the service area may be available—ask when scheduling.

View Service Area →

Please schedule your ride by 12:00 PM the business day before your trip. Same-day transportation may be available when scheduling allows.

Note: There will be an additional $3.00 service fee for same-day transportation.

Schedule My Ride →

If you need transportation home, schedule your return ride in advance. Drivers are unable to wait while you are at an appointment or destination.

Riders may bring a maximum of 4 shopping bags. Drivers assistance can be requested for up to 2 bags, but not required.

Schedule a Round Trip →

Vehicles are wheelchair accessible, and service animals are welcome. Let us know about mobility or accessibility needs when you schedule your ride.

Ask About Accessibility →

To help provide a safe, respectful and reliable ride for everyone, passengers are expected to:

Remain seated while the vehicle is moving and follow the driver’s safety instructions.
Keep aisles, doors and mobility-device securement areas clear.
Treat drivers and other passengers respectfully and keep conversations and audio at a reasonable volume.
Bring no more than two shopping-bag-sized packages that can be kept on your lap or beneath your seat.
Refrain from smoking, vaping, consuming alcohol or carrying weapons, hazardous materials or other prohibited items.
Keep service animals under control. Pets and comfort animals must remain in a secure carrier.
Provide and install an appropriate car seat or booster seat for children. Riders age 13 and younger must travel with a parent or legal guardian.
Be ready at the scheduled pickup time and ensure walkways, ramps and driveways are safe and clear.

Food and drinks are permitted only as an approved accommodation. Mobility devices and medically necessary equipment are welcome when they can be transported and secured safely. Some types of assistance require prior approval.

A $5 voluntary donation is suggested to support transportation services, but no rider will be denied service because they are unable to donate.

Please review the complete document for information about accommodations, cancellations, service animals, prohibited conduct, suspensions and the appeals process.

View Complete Ride Rules & Expectations (PDF)

RIDER INFORMATION & SCHEDULING

Ready to Schedule a Ride?

Project NOW’s RICO Rural Public Transportation is available for trips that begin or end in rural Rock Island County. Before scheduling, have your trip information ready so our Transportation team can help arrange your ride.

Schedule My Ride

Have questions or need help setting up a ride? Contact our Transportation team.

8,972

Passenger Trips

123,873

Miles Traveled

266

Unduplicated Riders

DETAILS YOU’LL NEED

Be Ready Before You Schedule

Having your details ready can help us schedule your ride more quickly.

Check Your Trip

Your trip must begin or end in rural Rock Island County. If you’re unsure whether your trip is within the service area, contact Transportation before scheduling.

Have your Information Ready

When you call, be prepared to provide:
* Your name
* Pickup address
* Destination address
* Date and appointment/arrival time
* Return-trip information
* Any accessibility needs

schedule Your Ride

Reservations should be made by 12:00 PM the business day before your trip. Same-day rides may be available when scheduling allows.

Note: There will be an additional $3.00 Service Fee for same-day transportation.

Additional details may be needed.
Renters and Furnace Assistance applicants may need additional documentation.

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Why IT MATTERS

Transportation Connects People to Opportunity

Reliable transportation provides access to everyday needs, greater independence, and stronger community connections.

Reach Essential Destinations

Helping residents get to work, medical appointments, grocery stores, and other important destinations.

Support Independence

Giving older adults, people with disabilities, and residents without a vehicle greater freedom and mobility.

Connect Rural Communities

Connecting residents of rural Rock Island and Mercer counties to services, opportunities, and one another.

FREQUENTLY ASKED QUESTIONS

Questions About Transportation?

Planning a ride should feel simple. Find answers to some of the questions we hear most often about RICO Rural Transit.

RICO Rural Transit is public transportation available to residents within its service area. Riders do not need to be older adults or have a disability to use the service.

View Service Area

RICO Rural Transit serves rural communities in Rock Island County. Contact our transportation team to confirm whether your pickup location and destination are within the service area.

View Service Area

Rides may be scheduled for medical appointments, dialysis treatments, employment, grocery shopping, education, community services, and other everyday needs.

Schedule as early as possible so we have the best opportunity to accommodate your requested pickup and arrival times. Transportation is based on vehicle availability.

Yes. Let our transportation team know if you regularly travel to dialysis, therapy, work, or another recurring appointment. We can explain the available scheduling options.

Yes. Accessible vehicles are available for riders who use wheelchairs or other mobility devices. Please describe any accessibility needs when scheduling your ride.

A personal care attendant or companion may be able to ride with you at no additional cost. Tell the transportation team when scheduling so space can be planned appropriately.

Fares may vary depending on the trip. Our transportation team will explain the cost when you schedule your ride.

Pickup arrangements depend on your location and the type of trip. The scheduler will confirm where and when you should meet the vehicle.

Contact RICO Rural Transit as soon as possible. Advance notice helps us adjust the schedule and avoid delaying other riders.

Contact RICO Rural Transit

Same-day rides cannot be guaranteed. Advance scheduling is strongly encouraged because rides depend on vehicle and driver availability.

Note: There will be an additional $3.00 Service Fee for same day transportation.

Call RICO Rural Transit during scheduling hours. Be prepared to provide your pickup address, destination, appointment or arrival time, return-trip information, and any accessibility needs.

Call RICO Rural Transit

NEED A LITTLE HELP?

We’re Here to Help You Plan Your Ride.

Have questions about scheduling, service areas, accessibility, or what to expect? Our transportation team is ready to help.

Schedule A Ride Email RICO Rural Transit

Have a recurring appointment, such as dialysis or therapy? Let us know when you call, and we’ll help you explore your scheduling options.

OUR TRANSPORTATION PARTNERS

Keeping Rural Communities Connected

RICO Rural Transit is made possible through federal, state, regional, and local partnerships that connect residents of rural Rock Island and Mercer counties with essential destinations.

Get Where You
Need to Go.